Helpdesk Support Intern

Job description

We are seeking a service oriented, personable Information Technology Intern. You will work with our IT Manager to install, maintain, and train users so that our systems and networks can reach highest efficiency.

This role will necessitate someone that can work well with the entire team and has a desire to help others successfully use company hardware and software. Other Sharpenites (or members on our team) are your customer and helping them is your highest priority. Our Helpdesk Support team is expected to provide timely and accurate technical support to employees, executives and partners. Our operating hours for the team span 24/7 but the typical schedule for this role will be around 8-5. This will adjust based on projects and communicated in advance. 


This work will be guided and supervised by the Manager of IT.


Job Responsibilities:

  • Provide desktop support and general configuration of software
  • Installing, moving and setting up employee’s laptops and workstations
  • Conducting routine laptop maintenance
  • Assist with audits of IT equipment
  • Configure hardware for work on IT projects as directed (Installing TV’s, Mac Mini’s, etc.)
  • Assist in the management of active directory
  • Provide technical assistance as required for new internal projects
  • Compose and update training manuals, forums and postings as needed; distributing updated materials when necessary
  • Collaborate with operations, sales, marketing and other personnel.
  • Ensure that project deadlines are met for goals, objectives, and special projects
  • Seek feasible solutions to technical and logistical issues
  • Maintain the confidentiality, integrity and availability of Sharpen information assets  


  • Actively pursuing or recently achieved a 2 or 4 year degree in an IT related field of study 
  • Experience of customer orientated environment
  • Academic professional knowledge of basic systems and hardware such as Active Directory, laptops, printers, etc. 
  • Excellent attention to detail; strong documentation skills 

  • Ability to work with customers in an empathic and technically effective manner
  • Excellent communication skills with the ability to provide advice to non-technically aware customers
  • Ability to work well within a team as well as on own
  • Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
  • All prospective employees must pass a background check